Support
Use one support path for product, privacy, and deletion questions.
MedSnap support requests are handled by email. Include enough detail for us
to identify the relevant workspace, affected kit, and the account involved.
What to include
Make the first message specific.
- Company or workspace name
- Your role or account email
- What happened and when it happened
- Device type and app build if relevant
- Whether the request is operational, privacy-related, or about deletion
Typical reasons
Use this page for the app store and production users.
- Sign-in or workspace access problems
- Questions about image-based recheck results
- Requests about privacy or data handling
- Account deletion or data removal requests
Contact channel
Send support requests to
ops@effective.ai.
If you are writing about a workspace issue, include the company name and
the email address used in MedSnap.
Email support