Information we collect
MedSnap may collect account and workspace details needed to operate company first aid kit workflows, including user identity within a company workspace, kit records, recheck results, and inventory data.
When a user starts a recheck, the app uploads the selected photo to the MedSnap backend. That photo is then used to generate a draft detection result for human review before confirmation.
How photos and AI processing work
In the current production architecture, the mobile application does not call OpenAI directly. The photo is sent to the MedSnap backend, and the backend may call OpenAI to help detect first aid kit items or generate optional inventory item information.
Detection output is advisory. Users must still review and confirm the resulting inventory list before it becomes authoritative in the workspace.
How we use information
- Operate recheck sessions and store confirmed inventory history.
- Support company workspace management and kit audit trails.
- Respond to support, privacy, and account-related requests.
- Protect the service, investigate misuse, and maintain reliability.
Sharing and service providers
MedSnap shares data with service providers only when needed to operate the service. This includes infrastructure providers and OpenAI when AI recognition or item-information features are used through the backend.
We do not describe MedSnap as a medical diagnosis or treatment service. Output from AI-assisted features should be reviewed by the responsible company user.
Retention and deletion
We retain operational records for as long as they are needed to run workspace features, maintain audit history, resolve disputes, or meet legal obligations. If you want to request deletion of an account or associated personal data, use the process described on the Account Deletion page.
Contact
Privacy questions and data requests can be sent to ops@effective.ai.